Refund & Cancellation Policy



The local currency for operations on the imageRstock are Credits - Credits & Pricing. 

Credits purchased on the website are not subject to return or exchange.


Credits never expire at imageRstock.


Important:  imageRstock does not send any notices by any means (email, mail, phone, fax, etc.) regarding an impending Credit renewal.


If a file purchased on the website is of inappropriate quality,  imageRstock can, upon verification of defect or deficiency, refund credits to customer accounts.


The foundation of reconsideration of the fact of purchasing file(s) is customer's request in the support service with the indication of his/her login, unique identification file number and reasons stating why the file(s) is (are) unsatisfactory.


The criteria in accordance to which the file(s) is (are) considered unsatisfactory are determined by the specialists of  imageRstock in each case, upon agreement with the customer.


ImageRstock reserves sole discretion in determining the viability of any file, and its Quality Assurance specialists will work with you to reach a fair and equitable resolution, up to and including full reimbursement of all expenses associated with that purchase.


Subscription Plan dues are non-refundable and will not be returned under any circumstances.


Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supercedes the translated version.